Shipping Policy
At Let's Roll eBikes, we strive to provide efficient and reliable shipping services to our customers. Please review the following policies regarding shipping and delivery:
1. Shipping Times: Shipping times may vary depending on the shipping method selected during checkout. We offer a range of shipping options to suit your needs, including standard and expedited shipping. Please refer to the estimated delivery times provided at checkout for more information on when you can expect your order to arrive.
2. Order Processing: Orders are typically processed and shipped within 2-3 business days of payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding during these times.
3. Lost or Damaged Shipments: Once an order has been shipped, Let's Roll eBikes is no longer responsible for any packages that are lost or damaged in transit. We partner with reputable shipping carriers to ensure the safe and timely delivery of your items. In the event of a lost or damaged shipment, we recommend contacting the carrier directly to file a claim and resolve the issue.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and ensure that it reaches you in a timely manner.
5. International Shipping: Please note that international shipping may incur additional fees and customs duties, which are the responsibility of the customer. Let's Roll eBikes is not responsible for any delays or fees imposed by customs authorities in the destination country.
6. Address Accuracy: It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and up to date. Let's Roll eBikes is not liable for any delays or misdeliveries resulting from incorrect or incomplete address information.
7. Shipping Policy Updates: Let's Roll eBikes reserves the right to update or modify our shipping policy at any time without prior notice. Please review this policy periodically for any changes or updates.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at 717-419-7232.
Thank you for choosing Let's Roll eBikes for your shipping needs!
